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60 seconds with NHS Blood and Transplant senior sister Ebony Dunkley

Effective communication is vital to ensuring high quality patient care, says NHSBT senior sister Ebony Dunkley.
ebony

Effective communication is vital to ensuring high quality patient care, says NHSBT senior sister Ebony Dunkley.

Ebony Dunkley worked as a healthcare assistant in the NHS then trained as a nurse, qualifying in 2009. She worked as a staff nurse and deputy sister on an acute medical admissions ward and in an emergency department, then helped to develop a new ward for older people requiring acute care. In 2015 she became senior sister and supporting manager of a blood centre before taking up her current post in the same year as senior sister at NHS Blood and Transplant.

What are your main work responsibilities?

Working with the marketing team to support the recruitment of more black blood donors.

Who are your clients/patients?

Potential and current donors, community groups and healthcare professionals.

What do you love about your

...

Effective communication is vital to ensuring high quality patient care, says NHSBT senior sister Ebony Dunkley.

Ebony Dunkley worked as a healthcare assistant in the NHS then trained as a nurse, qualifying in 2009. She worked as a staff nurse and deputy sister on an acute medical admissions ward and in an emergency department, then helped to develop a new ward for older people requiring acute care. In 2015 she became senior sister and supporting manager of a blood centre before taking up her current post in the same year as senior sister at NHS Blood and Transplant.

ebony

What are your main work responsibilities?

Working with the marketing team to support the recruitment of more black blood donors.

Who are your clients/patients?

Potential and current donors, community groups and healthcare professionals.

What do you love about your job?

The diversity of the role and sharing my knowledge, as well as breaking down barriers, motivating people and seeing positive results.

What do you find most difficult?

Relying on others’ goodwill.

What is your top priority at work?

For black communities to understand why more black donors are needed, to increase donations and for all donors to have an excellent experience.

How have you developed your skills in this role?

Addressing feedback, setting goals and learning from colleagues. Mentorship and coaching helped identify my strengths and weaknesses.

What has been your most formative career experience?

Developing my team and seeing how the time invested in them has enabled them to flourish. Also, maintaining performance levels when I managed both the Nottingham Donor Centre and mobile sessions, despite only having been with the organisation for a short time.

If you hadn’t become a nurse, what would you have done instead?

Astrologer.

What is the best lesson nursing has taught you?

Effective communication is vital in ensuring high quality patient care.

What career advice would you give your younger self?

Instead of thinking a rich man will look after you, work hard, achieve something and lead by example.

 

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