The perils of snap judgements
Making snap judgements about patients can have a negative impact on your practice and limit your ability to provide patient-centred care, says Mandy Day-Calder
Trust is one of the foundations of nursing. Whether it is with colleagues or the people you nurse, your ability to form trusting relationships can impact greatly on the quality of care someone receives.
We know that first impressions count from a patient’s perspective, and a lot of emphasis is put on communication – verbal and non-verbal – as a tool to positively engage patients and increase their overall experience. But how often do you stop to consider how the first impressions – and judgments – you make of someone can affect the care they receive?
A few years ago, a friend was experiencing frequent bouts of...
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