Career advice

Dealing with conflict Part 2: Managing misinformed patients

Easy access to medical information brings benefits for patients but only if the information is accurate. How should you respond when a consultation becomes challenging?
A nurse with a patient during a consultation

Easy access to medical information brings benefits for patients but only if the information is accurate. How should you respond when a consultation becomes challenging?

We recently found a lump on our dog’s paw. As we couldn’t see the vet for a few days we did what many others would do and took to Google. In our case the internet was fairly accurate with diagnosis and treatment, and our dog is back to his happy self.

Afterwards, I began reflecting on the pros and cons of having endless medical information at our fingertips.

On the upside, being informed can help patients feel more able to make decisions and take responsibility for their well-being. On the other hand, the easy access to information, which may not be accurate or could be misinterpreted, can leave people misinformed. As a result, patients or their

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