Career advice

Communication: Express yourself without ambiguity

In the final article of a three-part series, health coach Mandy Day-Calder explains why what you want to say and what patients think you mean can be very different, and offers tips on how to avoid misunderstandings

In the final article of a three-part series, health coach Mandy Day-Calder explains why what you want to say and what patients think you mean can be very different, and offers tips on how to avoid misunderstandings

One of the arts of verbal communication is being able to express yourself in such a way that people don’t have to guess what you are trying to say. For example, you may know that a ‘positive test result’ isn’t necessarily always a good thing, but do your patients?

Similarly, when someone is talking to you it’s easy to hear what you want to hear instead of what’s being said. This is what fell-walkers call ‘making the map fit’ instead of looking at where you really are. Just as this approach can lead hikers astray, it can result in you losing your way in a

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