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Showing appreciation to staff is key to maintaining morale

Nickola Amin suggests a way to survive seasonal pressures while delivering quality care 

Amid reports that the start to winter 2015 was one of the mildest on record and that daffodils were growing in Ayr in December, did your emergency department feel the warm glow or was it business as usual?

We probably all know the answer was the latter and, with attendances ever increasing, I know members of my team are exhausted and struggling to remain optimistic. So leading a group of staff during this time of year is tough; I can't close the doors and I can't make promises that things will get better, so what do I do as their lead?

Well, much to the amusement of some medical colleagues, I use what they call the 'fluffy' stuff, the things that I remember made a difference to my bad days when I was working 12-hour shifts, exhausted and demotivated.

So first I say thank you, in person


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