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Technology must be coupled with good leadership if nursing care is to improve

One of Nursing Management's editorial advisory board members explains why nursing leadership skills should be used to put informatics at the heart of service development and delivery
Vector image of a workspace. To mark the International Year of the Nurse and Midwife, members of our editorial advisory team reflect on nursing and advice for aspiring leaders. This article is by Amanda Claeys.

One of Nursing Management's editorial advisory board members explains why nursing leadership skills should be used to put informatics at the heart of service development and delivery

My role is about people and communication

As a chief nursing information officer (CNIO) I am in an exciting new leadership role that allows me to help shape the NHS of the future. I am not an expert in technology so it could be said that I am not a natural for the job, but even though the role of the CNIO involves technology its really about people and communication, sharing experiences with others and leading change.

I started my journey into informatics because I believed that if we got the technology right we could improve nursing care. Having been part of the first cohort of the

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One of Nursing Management's editorial advisory board members explains why nursing leadership skills should be used to put informatics at the heart of service development and delivery

Vector image of a workspace. To mark the International Year of the Nurse and Midwife, members of our editorial advisory team reflect on nursing and advice for aspiring leaders. This article is by Amanda Claeys.
Picture: iStock

My role is about people and communication

As a chief nursing information officer (CNIO) I am in an exciting new leadership role that allows me to help shape the NHS of the future. I am not an expert in technology so it could be said that I am not a natural for the job, but even though the role of the CNIO involves technology it’s really about people and communication, sharing experiences with others and leading change.

I started my journey into informatics because I believed that if we got the technology right we could improve nursing care. Having been part of the first cohort of the NHS Digital Academy, I now realise that technology must be coupled with good leadership if nursing care is to improve.

Another major reason for getting involved in informatics has been that I wanted to ensure we are not constrained by medical models when developing care-related technology. Having a nursing voice involved is important.

Having diverse views about technology in the NHS is vital to ensure effective use of that technology, and nursing leadership needs to be at the forefront of this.

Find out about networks that share best practice

Encouraging colleagues to be part of this new career path is an important part of my role, and I have worked with the North West Informatics Skills Development Network to develop a clinical informatics special interest group. We facilitate clinical colleagues in north west England who work or are interested in informatics to meet up to share best practice and learn from each other.

Similar networks and groups exist across the UK, so find out about them in 2020, the International Year of the Nurse and Midwife, and use your nursing leadership skills to put informatics at the heart of service development and delivery.

Read more on celebrating nursing leadership


Picture of Amanda Claeys, chief nursing information officer at East Lancashire Hospitals NHS Trust. To mark the International Year of the Nurse and Midwife, members of our editorial advisory team reflect on nursing and advice for aspiring leaders.Amanda Claeys, @claeys_amanda, is chief nursing information officer at East Lancashire Hospitals NHS Trust and a member of the Nursing Management editorial advisory board

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