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As the revalidation process makes clear, staff who are willing to discuss services with patients can improve care outcomes.

As the revalidation process makes clear, staff who are willing to discuss services with patients can improve care outcomes.

Focusing on the experience of patients and carers, and ensuring people are treated with compassion, dignity and respect in a clean, safe and well-managed environment, are crucial to good practice.

Senior nurses are well placed to ensure that they and the staff they manage continually reflect on, and learn from, practice, and thereby ensure that patient outcomes are improved and the NMC code of conduct is upheld.

Patient Experience in Adult NHS Services (National Institute for Health and Care Excellence (NICE) 2012) is a valuable framework that underpins reflection. It states that high quality care should be clinically effective, safe and person centred. As registrants, we should ask ourselves how the care we deliver brings this NICE quality standard to life.

A National Quality Board (2015) paper

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