A civil workplace is essential for patient safety
Incivility makes the workplace unpleasant and unsafe, but nurse managers can help tackle this with active kindness and demonstrations of care
We have a problem in healthcare, and it’s called incivility. Refusing to help a colleague, an eye-roll at the bedside, an email from your manager in CAPITALS. Sound familiar?
Incivility is distinct from bullying. It’s low-level and often unintended to cause offence, yet it affects many of us.