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Patients give vote of confidence for nurses, but have concerns about staff shortages

Majority of hospital patients always have confidence in nurses, reveals 2019 survey  

Majority of hospital patients always have confidence in nurses, reveals 2019 Adult Inpatient Survey

The 2019 Adult Inpatient Survey had 76,915 participants

The majority of patients say they always have confidence in the nurses treating them, a survey has revealed.

The 2019 Adult Inpatient Survey asked hospital patients, between September 2019 and January 2020, about their experiences from admission through to care after their discharge.

Of 76,915 patients who responded, 78% said they always had confidence in their nurses.

Patients reveal concerns over nurse staffing

Majority of hospital patients always have confidence in nurses, reveals 2019 Adult Inpatient Survey     


Picture: iStock

The 2019 Adult Inpatient Survey had 76,915 participants

The majority of patients say they always have confidence in the nurses treating them, a survey has revealed.

The 2019 Adult Inpatient Survey asked hospital patients, between September 2019 and January 2020, about their experiences from admission through to care after their discharge.

Of 76,915 patients who responded, 78% said they always had confidence in their nurses.

Patients reveal concerns over nurse staffing levels

The survey, carried out by international health and social care charity Picker on behalf of the Care Quality Commission (CQC), also found that 82% of patients said that nurses did not talk in front of them as if they were not there.

However, a significant number of patients expressed concern about nurse staffing levels.

When asked if there were enough nurses on duty to care for them:

  • 58% of patients said there were always, or nearly always, enough nurses.
  • 30% said there were sometimes enough nurses.
  • 12% said there were rarely or never enough nurses.


Susan Masters: 'There's no quick
fix for nurse shortages'

RCN calls for 'substantial investment' in the workforce to tackle nurse shortages 

Commenting on the survey’s findings, the RCN director of nursing, policy and practice Susan Masters said that while it was pleasing to see a high level of confidence in nursing, patients' impressions about nurse numbers was concerning.

‘The health and social care secretary has said he is committed to tackling the 40,000 nursing vacancies we experienced in the NHS in England before the COVID-19 pandemic.

‘As this research shows, there isn’t a quick fix but substantial investment in our workforce and a population-based workforce strategy are needed.’

View our COVID-19 resource centre


Related material

2019 Adult Inpatient Survey


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