Analysis

Care providers urged to make better use of patient feedback to improve services

National Institute for Health Research review says NHS mental healthcare trusts should use patient feedback to create meaningful change
Picture is vector image of emoji icons representing moods ranging from sad to happy. A review finds few NHS mental healthcare providers use inpatient feedback to improve services.

National Institute for Health Research review says NHS mental healthcare trusts should use patient feedback to create meaningful change

  • Staff should be given time to learn how to interpret and use feedback data
  • Supporting nurses to use feedback would help them work with service users on improvements
  • Patients and their families should be active partners in implementing changes to services

Few NHS mental healthcare providers use feedback to improve care services, according to research that forms part of a major review into patient experience data.

The National Institute for Health Research (NIHR) review looked at nine new research studies to explore how patient feedback can be used better.

One of the studies,

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