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Conflict at work: how professional advocates help staff cope with challenging situations

An approach borrowed from midwifery can improve care quality and nurses’ working lives

A nurse explains how she is enabling colleagues to reflect on unconscious bias and raising awareness of diversity issues

The murder of George Floyd in the United States in May reignited the Black Lives Matter movement and conversations about systemic racism, cultural difference, and diversity and inclusion in the NHS.

The health service has a diverse workforce, particularly on the front line. But a diverse workforce does not necessarily mean an inclusive workforce; data from the NHS Workforce Race Equality Standard show that staff from black and minority ethnic (BME) backgrounds report the poorest workplace experiences in the NHS.

If we are to address systemic racism in the health service and


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