Ensuring consistency of care in the community
A clinical training team has implemented a programme to ensure consistency in practice for patients being cared for by a UK-wide team of nurses.
Bupa Home Healthcare clinical training managers Joanne Camp and Amy Smith wanted to address the lack of consistency across different regions and support nurses who were working in isolation.
They introduced a team of trainers to promote best practice. More than 50 competency documents and standard operating procedures were devised, as well as new documentation to use in patients’ homes.
The trainers regularly join nurses on patient visits to assess clinical competency and ensure staff feel supported in their roles. New starters have a four-day induction.
Feedback shows that patients are very satisfied with the service and have noticed an improvement in care, which is consistent no matter which nurse comes to their home. Nurses report feeling more supported.
Joanne says: ‘We are passionate about giving nurses access to the right education, development and support. It’s such a valuable, important project. Overall, it’s about achieving a better quality of care for our patients and engaging our people.’
The team has been shortlisted in the Superdrug-sponsored Community Nursing category of the RCNi Nurse Awards 2016.
Julie Sylvester, editor of specialist journal Primary Health Care, was on the shortlisting panel. She says: ‘The RCNi Nurse Awards are a wonderful way to recognise those who innovate in their practice to make a difference to patient care.
‘The standard of entries received for community nursing was exceptionally high. All the finalists showcase the best of nursing practice in the specialty and demonstrate the impact they are having on people’s lives.’
About the sponsor
Superdrug’s purpose is simply to be the best in everyday accessible beauty and health. Superdrug has an estate of more than 800 stores, and employs 12,500 colleagues. At the moment, 200 stores have pharmacies, with pharmacy consulting rooms. Superdrug also has 24 stores with nurse clinics offering health checks, travel vaccinations and much more. The health and wellbeing offering ensures that Superdrug customers receive accessible, professional advice, always given in a friendly and confidential environment. Health care is an integral part of Superdrug’s business, and it is committed to offer customers the best service and advice on the high street. Find out more at superdrug.com