Gallery: Enhancing the Experience of Care Award winner Tanya Strange

Enhancing the Experience of Care Award winner - Nursing Standard Nurse Awards 2015

Tanya Strange

The Care Home Ask and Talk (CHAaT) volunteer service in Wales deploys retired nurses and healthcare professionals to find out how care home residents’ lives can be improved. It was set up by Tanya to ensure Gwent care homes were safe for residents.

She built a pilot model and recruited eight volunteers, mainly retired nurses. Then she developed a comprehensive training package, including sections on protection of vulnerable adults and whistleblowing.

Tanya also created a patient information leaflet, secured senior nurse support and developed inductions at the homes.

The now 16-strong volunteer force talks to residents and their relatives face to face and in confidence to find out if they have any concerns, and then informs staff where appropriate.

Tanya says: ‘The volunteers enable the nurses looking after residents to put patient experience at the heart of care. As well as improving standards, it enables us to share and celebrate the excellent and hard work that goes on in care homes.’