Successful telephone follow-up service for patients with endometrial cancer

Successful telephone follow-up service for patients with endometrial cancer

Specialist nurses who provided a telephone follow-up service for women being treated for endometrial cancer have been shortlisted for a prestigious national award.

The ENDCAT project teamThe ENDCAT project team. Picture credit: Neil O'Connor

The ENDCAT project team, led by University of Central Lancashire professor of cancer care Kinta Beaver, is a finalist in the Cancer Nursing category of the RCNi Nurse Awards 2016.

The award, sponsored by Macmillan Cancer Support, recognises nurses whose initiatives have led to better care for patients with cancer.

The telephone service was launched to relieve pressure on increasingly busy outpatient clinics. Appointments were brief in the clinics, which limited the opportunity to give anxious patients the information and support they needed. Also, patients would often see a different junior doctor at each follow-up appointment.

The project team comprised eight clinical nurse specialists from Preston, Blackpool, Burnley, Lancaster and Wigan. They telephoned patients at home, asking questions and addressing concerns, which enabled patients to build a trusting relationship with their nurse.

An evaluation of the project found that women in the telephone group displayed no more anxiety than those attending outpatient clinics, and they were highly satisfied with the information and service they received.

It did not take longer to have recurrences detected in the telephone group and the service was not more expensive than that provided by the hospital, even though patients had longer appointments by telephone. Evaluation interviews showed that patients valued the convenience and continuity of care provided by the telephone service.

Kinta BeaverKinta Beaver. Picture credit: Neil O'Connor

Kinta says: ‘It’s wonderful news that our initiative has been shortlisted for the Cancer Nursing Award. We have been working collaboratively on this project with five English NHS hospital trusts so this nomination is a reward for all those nurses, patients and academics who have been involved.

‘We’re delighted it’s been a success for patients. The telephone service has provided continuity of care and the opportunity for patients to build a trusting relationship with their specialist nurse in the comfort of their own homes.’

Lisa Berry, editor of Cancer Nursing Practice, was on the shortlisting panel. She says: ‘The RCNi Nurse Awards 2016 are a wonderful way to recognise those who innovate in their practice to make a real difference to patient care.

'The standard of entries received for the Cancer Nursing category was exceptionally high. All the finalists showcase the best of nursing practice in this specialty and demonstrate the impact they are having on people’s lives.’

About the sponsor

Macmillan Cancer Support

Macmillan Cancer SupportCancer can affect someone’s whole life. Macmillan provides practical, financial and emotional support from the time of diagnosis, during treatment and increasingly after cancer. Macmillan Support Line is a free, confidential service for anyone affected by cancer. Specialist teams can help with questions about treatment, fears and worries, or financial support. Call 0808 8080000 Monday to Friday, 9am-8pm. Free information booklets provide accurate and clear information on a range of subjects, and the Macmillan information and support centres offer face-to-face support. The online community connects people when they may feel alone. For more information visit macmillan.org.uk/patientsupport

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