Playing a vital role in improving ophthalmology services
A bank nurse has been nominated for an award by her manager for playing a central role in improving the work of her department.
Lauren Duncan has enhanced services in the ophthalmology department of Stobhill Hospital, part of NHS Greater Glasgow and Clyde, through hard work and a great rapport with patients.
Her efforts have earned her a place in the final of the NHS Professionals-sponsored Bank Nurse category of the RCNi Nurse Awards 2016.
Clinics at the ophthalmology department deal with many patients who have sight difficulties, and staff nurse Lauren offers counselling and education, as well as signposting support services.
Lauren improved the paperwork procedure to increase care consistency, which included devising systems to make case note information more easily accessible. She has taken on a six-month patient notes and information project and helps ensure the clinic meets infection control and health and safety guidelines.
Nurse practitioner Emma Stalker nominated Lauren. The charge nurse says: ‘Lauren is able to work any shifts we ask of her, supporting us at short notice and staying after her finish time when required.
‘She works in our department every week, and has done so for almost a year. Her knowledge and understanding is increasing all the time.
‘This makes her a huge asset to our team, allowing us to plan and expand services that would otherwise not be possible.
‘Her professionalism is exhibited in all that she does but, most importantly, the patients receive the highest standard of care and compassion.’
About the sponsor
NHS Professionals is the leading provider of managed bank services to NHS trusts. We are 100% committed to the values and principles of the NHS. We are solely owned by the Department of Health, and our entire focus is on working in partnership with Trusts – helping them spend money more carefully on their temporary workforce, while improving the quality of patient care. We work with more than 100 hospitals, and any surplus we make is put back into the NHS.