RCN backs plans for single ombudsman

RCN says government plans for a single ombudsman would make the system less confusing for people who want to complain about public services

The RCN is backing government plans in England for a single port of call for people to complain about public sector services.

The Cabinet Office is consulting on plans to scrap the system of multiple ombudsmen in the public sector representing sectors such as health, housing and social care and replacing them with a single ombudsman.

This would bring England in line with Scotland, Wales and Northern Ireland, which all have a single ombudsman.

The government argues the system in England is confusing and many people do not know where to go when they want to complain.

RCN policy adviser Mark Platt said: ‘If there was one place for complaints it would simplify the process, make it easier to access and be in line with the direction of travel regarding the integration of health and social care.’

When patients have complaints about care in general they may have to make two sets of complaints, he added, one to the social care ombudsman and one to the health care ombudsman.

The consultation closes on June 16. Respond to the consultation here

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