Confidence in NHS complaints system could ‘dissipate completely’, warns former charity head

Former Patients Association chief executive Katherine Murphy explained to Nursing Standard her decision to leave her post.

Former Patients Association chief executive Katherine Murphy has spoken out about her decision to leave the organisation this month after more than 17 years with the charity.

Ms Murphy joined the Patients Association in 2000 and went on to become chief executive in 2008.

The former nurse told Nursing Standard: ‘I had a huge caseload without any support. When a grieving parent calls at 11pm at night, it is not an option not to talk.

‘The helpline cases are getting more and more complex, and the deception among some NHS trusts is getting greater. I need support myself, as it is 24/7, 365 days of the year.

‘Every trust needs to put themselves in the position of the patients and relatives. When somebody loses someone close to them through an avoidable death, nobody knows the true impact in


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