Person-centred care: what nurses can learn from service users

Listening to patients’ lived experience through storytelling offers nursing students invaluable insights into care experience and sensitive communication

Learning from lived experience can help students understand the patient journey, with NMC standards for education and training saying undergraduate nursing programmes should be designed, developed, delivered, evaluated and co-produced with patients and service users.

I live with rare and complex medical conditions, so am no stranger to hospitals, having undergone countless medical procedures and operations throughout my life.

I have a craniofacial condition that affects my skull, face and jaw.

This means I am registered blind – I have anophthalmia in one eye and nystagmus in the other – and have a conductive hearing impairment and other