Communication skills that support nurses to provide person-centred care
Learn about different models to support effective non-verbal and verbal communication
02 Jan 2024
active listening
Heart attack stereotypes: would you recognise signs and symptoms, especially in women?
Listen to what your patient is telling you because we’re not always a textbook case
29 Nov 2023
How nurses can manage conflict with children’s families
Expert advice on what to do when problems arise and how to resolve them
14 Sep 2023
De-escalation techniques: 7 tips for handling conflict situations
Tension occurs in every setting – these skills can help you manage it and stay calm
29 Aug 2023
How to break bad news
A step-by-step framework nurses can use when having challenging conversations
20 Jun 2023
The therapeutic relationship: communication techniques for the best patient outcomes
How to build a connection with your patients that works in their best interests
12 Jun 2023
Conflict at work: 3 common flare-ups and how to resolve (or prevent) them
When ill-feeling threatens to take hold at work, use these tips to help restore harmony
01 Jun 2023
How to introduce yourself to patients: 9 tips for students
Simple steps to enhance communication with patients from the outset
24 May 2023
Listening to people with severe or profound intellectual disabilities
How active listening is a fundamental skill that underpins effective communication
24 Nov 2022
What does an occupational health nurse do and could it be the role for me?
Find out about a varied career that can be in the NHS or anywhere in the world of work
10 Nov 2022
Using verbal and non-verbal communication to support people with learning disabilities
How non-verbal communication can usefully complement or replace verbal communication
27 Oct 2022
Breaking bad news
Communication skills to help you engage in challenging conversations with patients
22 Aug 2022
Reframing nurses’ time to enhance interpersonal interactions in dementia care
Learn about techniques that you can use to be more ‘present’ with people with dementia
10 Aug 2022
Learning disability practice: why we need to hear the voices of the seldom heard
Seek out the views of people with severe, profound or multiple learning disabilities
23 Jun 2022
Managing challenging conversations by telephone with people living with cancer
How a clear structure can provide information efficiently and with empathy and compassion
27 Apr 2022
What is coaching and how can it help me take my career to the next level?
Find out what to expect from career coaching and how it can offer you fresh perspective
09 Mar 2022
Demonstrating empathy when communicating with older people
Empathy is integral to communication with older people and central to person-centred care
12 Jan 2022
Applying communication skills in the provision of family-centred care
A reflective account on how communication concepts and techniques can be applied to practice
06 Dec 2021