Patient and staff opinions are vital in any debate on services

In the current climate of emergency care, excluding those at the heart of the NHS is unacceptable.
Tricia Scott

In the current climate of emergency care, excluding those at the heart of the NHS is unacceptable

The spirit of public involvement maintains that the NHS consults with patients, carers and the public in a collaborative way. So listening to and acting on feedback is important when planning, redesigning or reconfiguring services.

The Local Government and Public Involvement in Health Act 2007 paved the way for increased citizen empowerment, local partnership and greater influence on decisions that affect local communities. It imposed a duty on local authorities to make contractual arrangements for the involvement of people in the commissioning, provision and scrutiny of publicly-funded health and social care services.

It is interesting then to note the Royal College of Emergency Medicine’s concerns regarding lack of consultation with staff and patients during the recent development of the Sustainability and Transformation Plans (STPs) in the NHS. STPs are


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