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NMC promises to change wording of ‘curt’ registration letter

Regulator acts after complaint by long-standing nurse sparked social media outcry 
Woman looks appalled by letter she is reading

Regulator acts after complaint by long-standing nurse sparked social media outcry

The nursing regulator will change the wording of a registration letter following complaints it strikes an ungrateful tone.

Englands chief nursing officer (CNO), Ruth May flagged the issue with the Nursing and Midwifery Council (NMC) after a nurse expressed disdain on social media at not being thanked for 45 years service to the NHS. The nurse complained about receiving a curt letter about lapsed registration.

Sorry to hear a Nurse has had this experience: I have personally raised this with NMC CEO @crouchendtiger7 who is looking into it and will certainly follow up with the team @Louisew52269753 https://t.co/LGdc9uy0gR

Ruth May (@CNOEngland) 5 August 2019

The tweet sparked a flurry of responses from nurses. In response, CNO Dr

Regulator acts after complaint by long-standing nurse sparked social media outcry 

Picture: iStock

The nursing regulator will change the wording of a registration letter following complaints it strikes an ungrateful tone.

England’s chief nursing officer (CNO), Ruth May flagged the issue with the Nursing and Midwifery Council (NMC) after a nurse expressed disdain on social media at not being thanked for 45 years’ service to the NHS. The nurse complained about receiving a ‘curt’ letter about lapsed registration.

 

The tweet sparked a flurry of responses from nurses. In response, CNO Dr May said she had raised the matter with NMC chief executive Andrea Sutcliffe.

Ms Sutcliffe has responded saying nurses are thanked for their service when the regulator is informed they are leaving the register.

However, she acknowledged this was not the case in the letter for lapsed registrants but added her organisation would change the wording.

‘When registration lapses, it may be unintentional, so it is important we make registrants aware of what this means,’ she said.

'However, it may have been planned, and we should reflect that in our communications.'


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