• To recognise that collaboration and service evaluation are important to enable high-quality care
• To be aware of the benefits and challenges of collaborative service evaluation that involves staff from different clinical professions
• To identify the value of interdisciplinary tabletop exercises in evaluating services
Collaboration and service evaluation are essential enablers for improving models of health and social care. Significant benefits can be achieved when they are combined to form a collaborative service evaluation, particularly when such collaboration involves different clinical professions.
This article uses the NHS 111 Wales service to explore a simple example of collaborative service evaluation and to discuss the benefits and challenges identified. While the tabletop exercises described were expected to focus solely on compliance data and the reasons for non-compliance, broader learning was identified for all parties involved. It became clear that there was a lack of shared understanding of each service, and that there were opportunities for education and opportunities to develop new national pathways. It is hoped that readers may be able to compare, learn and possibly replicate the collaborative approach used in their practice settings to achieve similar outcomes.
Emergency Nurse. doi: 10.7748/en.2022.e2160
Peer reviewThis article has been subject to external double-blind peer review and checked for plagiarism using automated software
Correspondence Conflict of interestNone declared
Brown C, Armstrong D, Gibbins A et al (2022) Benefits of a collaborative approach to service evaluation in urgent care. Emergency Nurse. doi: 10.7748/en.2022.e2160
AcknowledgementThe authors would like to thank the large number of staff involved in the tabletop exercises from a range of clinical professions and roles in integrated urgent care
Published online: 22 November 2022
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