My job

Award-winning advanced practitioner on working for an ambulance service

Innovations by North West Ambulance Service's Craig Hayden led to him receiving an award from the chief nursing officer for England 
Craig Hayden award-winning advanced nurse practitioner with chief nursing officer Ruth May

Innovations by North West Ambulance's advanced practitioner Craig Hayden led to him receiving an award from the chief nursing officer for England Ruth May

What is your job?

I work as an advanced practitioner for North West Ambulance Service. My role is predominately based in our emergency operations centre where 999 calls are received and telephone triage is completed by nurses and paramedics.

What are your main responsibilities?

I provide senior clinical leadership and support to our cohort of nursing and paramedic staff. The role involves providing telephone triage to patients and directing them to appropriate care services, which is often not the emergency department. I also provide senior clinical advice to colleagues at the scene of an incident. I am also


Want to read more?

Unlock full access to RCNi Plus today

Save over 50% on your first three months:

  • Customisable clinical dashboard featuring 200+ topics
  • Unlimited online access to all 10 RCNi Journals including Emergency Nurse
  • RCNi Learning featuring 180+ RCN accredited learning modules
  • NMC-compliant RCNi Portfolio to build evidence for revalidation
  • Personalised newsletters tailored to your interests

This article is not available as part of an institutional subscription. Why is this?