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Practice related feedback: How reducing anxiety for a patient and their family was recognised

Amanda (Mandie) Burston, assistant resuscitation officer at Royal Stoke University Hospital, found a patient’s feedback highlighted the importance of supporting communication with family and friends
Amanda_Burston©JH

Amanda (Mandie) Burston, assistant resuscitation officer at Royal Stoke University Hospital, found a patient’s feedback highlighted the importance of supporting communication with family and friends

Receiving feedback from a patient is a real privilege. We nurse because we care, not because we seek reward and recognition. But when a patient goes home, recovers, still remembers your name and feels strongly about the input you had, it is quite overwhelming.

This patient had a complex injury sustained in a motorcycle incident and was cared for by the trauma team. When he had gone home, he sent a letter to the chief executive praising the care he had received during this difficult experience.

It included this comment: ‘I would also like to commend the support and assistance my wife received prior to and during her visit to the hospital and

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