Frequently asked questions
Happy to help
You’ve come to this page because you need us to clarify something. We hope you might find your question among those answered below.
Is the online content free?
You can register for free on our websites and this will give you access to the latest news and revalidation information. You will need to subscribe to one of our journals to access our peer-reviewed clinical archives and CPD articles, as well as features on careers and our student resources.
Registering involves signing up to our websites with an email address. Find out more about registering here.
We have different subscription packages to suit students, newly qualified, and experienced nurses. Find out more about our subscription packages here.
I subscribe to the print edition of my journal. Can I access the journal website too?
Yes. All print subscriptions include unlimited access to your journals website and the RCNi Portfolio.
All of our journal websites are designed to work perfectly on all devices e.g. smart phone, tablet, laptop or desktop.
I have online access as part of my subscription but can't access articles?
You must register on rcni.com to access your journals articles online. Registration is free and unlocks a range of resources on your journals website. Find out more about registering here.
For any other issues with your access, please email us at email@example.com.
I can access articles but cannot access the RCNi Portfolio or the Hub?
You might be accessing RCNi content through your library, hospital or other employer. This will give you access to all journal articles but not to the hub or portfolio. To access these you need a personal subscription. Find out more about personal subscriptions here.
Where is my subscriber reference number?
If you are a print subscriber it will be above your address on the wrapping surrounding your journal. If you are a digital subscriber it will be on your welcome email or at the bottom of other emails from us. If you aren’t able to find it, please contact firstname.lastname@example.org, including your name and address in your message.
What devices do I need to access my subscription?
You can read our website on any smart phone, tablet, laptop or desktop. You can access your digital journal on any tablet, laptop or desktop.
Which browser versions are supported by RCNi.com?
RCNi.com products are compatible with the following browsers:
· Internet Explorer: 9.0 and above
· Firefox: 42 and above
· Chrome: 46 and above
· Safari: 8 and above
If you can’t see the correct website, please update your browser version.
I don’t want a journal - can I subscribe solely to rcni.com?
You can subscribe to RCNi Learning or the RCNi Portfolio without having a journal subscription. Find out more about our subscription packages.
Why is some content not available as part of my institutional subscription?
All RCNi journal brands have journal content (published within a given issue) and supplementary content (published online only outside of the scheduled issues). The supplementary content is news and information that is pertinent to daily practice and is not available through institutional journal subscriptions. However, you can choose to register for free personally to get access to this content.
None of these answers helped me.
Please get in touch with our customer service team on this email email@example.com and they will be happy to help you further with any enquiry.