Coping with a complaint
As a profession, nurses have to accept that they might be the subject of a complaint at some point during their career and managers should ensure that a robust support and counselling system is in place for affected staff
I have been on the receiving end of a complaint from a patient. Whether or not the complainant was justified is not for discussion in this piece. What is, though, is how utterly devastating, disturbing and lonely it feels to be the recipient of such harsh criticism.
As cancer nurses, we are far more used to being feted than being complained about. While I have never done so, I have always wanted to conduct a study looking at the quantity and...
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