Mandy Day-Calder

Writing a statement
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How to write a statement of events

If your employer asks you to write a formal statement stay calm and follow these tips

Illustration showing a woman looking first shocked, then troubled, then happy and calm
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What to do if you make a medication error

Nurses have a duty of candour when mistakes occur. Here’s how to handle the situation

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Feeling overwhelmed by the digital workplace?

Rapid advances can be daunting. Follow these tips to improve your skills and confidence

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You can be amazing too: six small changes you can make to get out of a rut

Life as a nurse can be exhausting, but it’s important to recognise your own talents

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The benefits of making time to be kind

It can seem difficult when you’re under pressure, but showing kindness really does make a...

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Vulnerable patients: look beyond the obvious

Patients may want to hide frailties or fears, so adopt a curious attitude towards those in your care

Hidden judgement
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How to challenge the misguided assumptions we all make

You cannot take back an insensitive comment, but you can minimise the risk of it happening

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How to help colleagues during real-life dramas

Supporting a nurse who is struggling can be difficult, but just listening is a good start

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Show courage: Don't be afraid to ask your manager for support

It's part of a nurse's role to offer kindness and care, but how brave do they feel when asking for them themselves?

Nurse combing an older patient's hair
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Small changes can make a big difference

When organisations are stretched to the limit, it may seem as if nothing you do could possibly make a difference. But focusing on the areas that you are able to influence can be empowering

A nurse with a patient during a consultation
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Dealing with conflict Part 2: Managing misinformed patients

Easy access to medical information brings benefits for patients but only if the information is accurate. How should you respond when a consultation becomes challenging?

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Dealing with conflict Part 1: Within the team

Working in a caring profession does not give you immunity from tensions with colleagues. Fortunately, there are techniques you can use to stop normal conflict becoming a problem

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Communication: Express yourself without ambiguity

In the final article of a three-part series, health coach Mandy Day-Calder explains why what you want to say and what patients think you mean can be very different, and offers tips on how to avoid misunderstandings

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Communication: What to do in a crisis

In the second article of a three-part series, health coach Mandy Day-Calder explains how a structured approach to communicating in a crisis can help avoid errors

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Communication: Assert yourself, in a good way

With resources stretched to the limit, good communication is more important than ever to ensure safe and effective care. In the first of a three-part series, Mandy Day-Calder looks at how to develop an assertive style

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How to stay focused on your goals in 2018

It is common as the year goes on to lose sight of the aims you set yourself in January. But however difficult the circumstances it is possible to keep moving forward

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Paths to positive change: believing you deserve what you want

Valuing yourself is a vital ingredient of self-esteem but developing self-compassion can take time. Health coach Mandy Day-Calder offers advice on how to be as committed to yourself as you are to your patients

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Paths to positive change in your career – and life

Success means different things to different people. Working out what it means to you is the first step to making 2018 a great year for your career, says health coach Mandy Day-Calder